Author Archive for Aurélie Pols

eMetrics Stockholm 2008: Tough times call for tough measures!

As I downloaded the eMetrics Stockholm presentations a couple of days before leaving for Atlanta & DC, I promised myself that this time, I would blog about it: charming eMetrics Stockholm & those stairs, those stairs, the horror!

It reminded me of a Web Analytics journey: you have to hang in there to get to the top, the holy grail of the low hanging fruit before moving onto more consistent testing & optimization, once you’ve fixed the obvious stuff. This in order to drive those conversation rates up and influence your company’s online strategy by suggesting ways of decreasing costs & increasing revenue i.e. make smart use of Internet applications. And by applications, I don’t only mean public sites, Intranets & Extranets but any web based application used by any person involved with your company who needs to get something done. We’ve been having quite some fun with that lately at OX2/LBi ;-) integrating data coming from multiple sources while setting up readable dashboards for business users and adding Web Analytics data when only necessary.
Continue reading ‘eMetrics Stockholm 2008: Tough times call for tough measures!’

My little European Web Analytics Dreamteam

I initially intended to call this blog post “You Guys Rock” but I was worried that it might be mistaken for a comment about last week’s Xchange. I’m sure a lot of smarter people will blog about what we all discussed together in San Francisco some days ago. It was fun indeed, Andy totally blew me away – was I the only one? -, and I regret not having put any Bvlgari soap in my bags…
And to be quite honest, the “you people rock” quote is actually attributable to Jim Sterne’s eMetrics summits so, I went for something else.
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Yahoo! buys Indextools: 80% of the functionality of Omniture for FREE!

Yahoo! Indextools for freeThe information just fell in my mailbox as Charlie Holbrech send out a communication to IndexTools partners & Dennis Mortensen blogged about it: IndexTools (Yahoo!) Web Analytics goes FREE!

Boy oh boy Dennis, for a mindblowing (r)evolution, how’s that for a treat?

So, what does this mean? some paperwork for us, IndexTools partners, to accept the Yahoo! agreement in order to continue using the service for our clients, who will now be able to use the service for FREE!

Continue reading ‘Yahoo! buys Indextools: 80% of the functionality of Omniture for FREE!’

Omniture welcomes Yahoo! ?

I would like to thank Brent Hieggelke from Omniture that posted a coment to Julien’s post about Yahoo!’s acquisition of IndexTools:

We at Omniture congratulate IndexTools and welcome Yahoo! back to the Web analytics business. Let’s be clear though: this move by Yahoo! was done to compete with Google. IndexTools does not compete “toe to toe” with Omniture. The majority of their customers are small businesses (80% of IndexTools customers are SMB according to CMS Watch.) This is great news for small businesses that use Yahoo advertising. However, mid-market and enterprise customers demand advanced functionality, deep domain expertise and specialized services.

I’m happy to hear Omniture welcomes Yahoo! back to the Web Analytics industry however, I’m not totally sure I share your analysis.

So, before moving onto the different points I’d like to set worth as to why, I’d like to emphasize that this reply to your comment are my personal views, in the spirit of vendor independence and transparency I’ve always promoted ever since we started this blog, a couple of years ago.

Indeed, I remain convinced, as an economist, a long term business analyst and web analytics professional that transparency and truth promotes growth, both for the clients we serve as for this fabulous industry we all serve faithfully. Continue reading ‘Omniture welcomes Yahoo! ?’

OX2 joins LBi International AB (“LBi”)

It had been brewing for quite some time as my little Web Analytics unit has been expanding its consulting offers related to Web and Customer Analytics well beyond the Belgian borders, actually all over Europe, in order to help companies reap the benefits of measurement and accountability of the online media.

While WebTrends first landed on my desk, in another lifetime back in 1999, as a business analyst, I felt help would inevitably be needed to get the most out of what Web Analytics coud bring to any business. And so when René asked me to help him set-up OX2, an Interactive Agency, back in 2003, my initial request was to set-up a Web Analytics team as well.

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Please answer Eric’s Web Analytics survey!!!

wadilogo.jpgYou might have heard that Eric has launched a new survey about Web Analytics.  If you’re using Web Analytics within your company now is the time to make a contribution to the industry by providing anonymously your opinion and experience regarding Web Analytics tools.  The survey takes no more than 10-15 minutes.

Why should you give 10 minutes of your time?  Because you will help us all to better understand the industry and particularly how practitionners relate to Web Analytics products.  Also because the results will be freely available to the whole planet as the previous survey conducted by Web Analytics Demystified Inc.

Please take 10 minutes of your time, the industry needs your help and we all value your opinion in order to make this discipline evolve, based on your needs. Let your voice be heard, here’s your chance.

Aurélie

Outsourcing Web Analysis to India?

outsourcing to indiaAfter my presentation at the eMetrics in Washington, I was approached by an off shore company specialised in data analysis based in India. Or at least, that’s what I thought it was, during our first encounter.
I had already noted the little black note books lying on the tables of the big hall where the keynotes were held and thought to myself that it was good timing as my third Google note book – which fits into my handbag – was already full. But the name of the company did not ring a bell even though the tag lines “data analysis – technology services” spiked my curiosity.

So, when the guy from Theorem actually came up to me, it rang a bell and I wasn’t really surprised by the idea of outsourcing data analysis to an off shore country. India seems the logical step as we had already discussed such possibilities of future evolution within the Web Analytics industry with René when he was first approached by a couple of Indian guys some months ago. Continue reading ‘Outsourcing Web Analysis to India?’

Rejuvenating WebTrends

Rejuvenating WebTrendsWhen René barged into our bedroom some 72 hours ago with my laptop in his hand, announcing Greg Drew’s departure from WebTrends, we finally understood why his name had been popping-up on searches to our blog for the last 24 hours in such an abnormal way.
I had thought Greg already looked tired when we briefly met in Washington and attributed that logically to the Road shows that WebTrends was holding, following its August release of the long awaited Marketing Lab² (ML²).

On the other hand, this news also reminded me of some discussions we had back in the spring in San Francisco with some WebTrends folks about the need for a refreshing touch within WebTrends in order to get past the very bad feeling we all shared about the first release of Marketing Lab. All partners we talked to were anxiously waiting – for far too long, I really want to stress that – for a more advanced release that would bring true added value to our existing clients. With ML1, this was clearly not the case.

ClickShift aka Dynamic Search

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What’s new with Google Analytics, Brett Crosby’s eMetrics announcement

Google Analytics Authorized ConsultantIt’s always a pleasure to go to the eMetrics summits and hear from Brett Crosby what’s new and what Google has been working on in a very concise way. 15 minutes tops, crystal clear and true value for your money ;-)

Last eMetrics in Washington, Google announced the launch of Google Website Optimizer. This time around, they are pushing a bit further by rolling out some very exciting features and holding true to their word to continuous support of their Urchin software version.

I’m pretty sure Julien will comment further about these new features. Let me just announce the big steps. So, what’s new with Google Analytics?

In a nutshell:

  1. Internal site search
  2. Event tracking of Web 2.0 Rich Internet Apps
  3. Outbound link tracking (TAGLESS!)
  4. Optional new GA.js code
  5. Urchin software from Google in beta version, only sold through GAACs.

Getting a bit deeper into the different features, Internal Site Search will show you the who, what & where of your internal search module. Reports will include time spent after search & reports of what happens afterwards. You can tie this back to your goal conversions and your e-commerce. I already know of a couple of clients who are going to be utterly thrilled with that!

Event tracking of Web 2.0 apps will allow you to track RIA in Ajax, Flash, Silverlight & Air and it will not inflate artificially your page views. It’s based on an event hierarchy of objects, action & label. Your object can for example be your player, the actions the buttons you use such as play, pause, etc. and the label will displays the name of the content.In your reports, you’ll be able to cross segment this with your other data such as geography for example.

As mentioned, outbound links will be tracked without additional use of tags. Gosh, that’s going to make life soooo much easier!

If you want to be able to use those 2 last features mentioned, you’ll have to update you code to include the new GA.js tag. It will also allow you to automatically detect SSL/HTTPS so that won’t be an issue anymore. Thank you very much! The new tag uses object-oriented code so it’s more compact and faster. And as a the cherry topping the cake, if you switch over from your urchin to your new GA code, EpikOne’s SiteScan is at your disposal, for free! Yeah!

UrchinLast but not least, Urchin software from Google is out in beta version, sold only by GAACs. It’s the software version that supports both page tagging and classic log files (if you still need that) and the good thing is that you can have both GA & Urchin running with a single tag. Urchin software from Google will therefore allow you to reprocess data and audit your raw logs if needed.
In terms of pricing, it’s a single fee of 2.995$, including all modules. It’s free if you’ve bought advanced support and if you didn’t, don’t worry: we will apply what you paid for moving from Urchin 5 up to Urchin 6.

So, on that note, thank you Brett, Google and the entire fabulous Google Analytics people working on this great product. And last but not least, happy birthday Avinash!

Julien back to you. Greetings from Washington.

Aurélie

Web Analytics embracing Customer Analytics

robert_doisneau_le_baiser_de_lhotel_de_ville_kiss_at_the_hotel_de__25_313.jpgThe advent of free Web Analytics tools puts pressure upon pricings. Media buying agencies are working hard to report useful results. Advanced Web Analytics clients are adapting their data gathering strategies to feed online data into data warehouses and revisiting the very concept of business intelligence.

We all agree that we have to make decisions based upon data. Where to start?
With which tool, using which team to support findings – and actions -, which consequences would it hold upon the very core of your organisation? Continue reading ‘Web Analytics embracing Customer Analytics’